Cake Wind by Sureni
Cake Wind
by Sureni
— Legal

Privacy Policy

Last updated: July 27, 2026

At Cake Wind by Sureni ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit our website, contact us, or place an order.

By using this website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you contact us or place an order, we may collect information including:

  • Your name
  • Phone number
  • Email address
  • Delivery or collection address
  • Cake order details (occasion, design, flavour, size, delivery date and special requests)
  • Messages sent through our website, email, WhatsApp or social media
  • Any photos or inspiration images you choose to share with us

If you use our WhatsApp enquiry button, your message is sent directly from your device to our WhatsApp account. The website itself does not separately store those WhatsApp messages.

2. How We Use Your Information

We use your information to:

  • Process and prepare your cake order
  • Provide quotations and confirm bookings
  • Contact you regarding your order
  • Arrange collection or delivery
  • Respond to enquiries and provide customer support
  • Improve our products, services and website
  • Meet legal, accounting and business record requirements

We do not sell, rent or trade your personal information to third parties.

With your permission, we may occasionally send information about seasonal cakes, special offers or new products. You may opt out of these communications at any time.

3. Payment Information

If online payments are available, payments are processed securely through trusted third-party payment providers.

Cake Wind by Sureni does not collect, store or have access to your debit or credit card details. Payment information is handled entirely by the payment provider in accordance with their own privacy and security policies.

4. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Improve website performance
  • Understand how visitors use our website
  • Support website functionality

If online ordering is introduced in the future, cookies may also be used to remember shopping cart information during your visit.

We do not use cookies for third-party advertising.

5. Third-Party Services

Our website may use or link to third-party services that operate under their own privacy policies, including:

  • Google Maps (to display our location)
  • Google Analytics (to understand website usage, if enabled)
  • WhatsApp (for customer communication)
  • Facebook
  • Instagram
  • Email service providers
  • Payment service providers

We encourage you to review the privacy policies of these third-party services when using them.

6. Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

While we strive to keep your information secure, no method of internet transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute security.

7. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Complete your order
  • Provide customer support
  • Maintain business records
  • Comply with legal and accounting obligations

When the information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Withdraw your consent to receive marketing communications

Some information may need to be retained where required for legal, tax or accounting purposes.

9. Children's Privacy

Our website and services are intended for customers aged 18 years and above or for individuals placing orders on behalf of a parent or guardian.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will always be available on this page together with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Cake Wind by Sureni